At Fideles Dei, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

🔄 Returns & Refunds

We accept returns within 15 days of delivery.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition and packaging.

  • A receipt or proof of purchase is required.

  • You must contact us at info@fidelesdei.com before sending anything back.

Items not eligible for refund:

  • Final sale or discounted items

  • Gift cards

  • Digital products (if any)

  • Items returned after 30 days

🔁 Exchanges

We only replace items if they are defective or damaged upon arrival.
Please send us a photo and order number within 7 days of delivery to request a replacement.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or damaged item).

  • We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

💰 Refunds (If Applicable)

Once your return is received and inspected:

  • We will notify you by email whether your refund is approved.

  • If approved, a refund will be issued to your original method of payment within 5–10 business days.

❓ Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account or payment method again.

  2. Contact your credit card company or bank—it may take time before your refund is officially posted.

  3. If you’ve done all this and still have not received your refund, please contact us at info@fidelesdei.com.